Getting a refund on ebay.

Getting a refund on ebay.

Have you ever bought a signed item on ebay and then found out that its printed or simply not authentic? Then you will know just how difficult it is to obtain a refund, unless you know how!  As we all know, ebay do not like losing money, so they dont make it too easy for you to obtain any kind of refund, and seem to be constantly moving the goalposts as to what you need to do, so if anyone comes to me for an authentication or a Quick Opinion on an ebay item and it proves to be not authentic, this is what i suggest you do.


First, you need to be sure that what you have purchased is a fake, so dont simply use this if you have decided that what you have purchased is not what you want or have simply changed your mind! That is a different matter and should be dealt with directly with the seller. This method is only to obtain a refund from a seller of fakes. Do some checking before you do this, what else does the seller offer? are they similar 'in demand' items at lower then normal prices? do they hide their feedback and sales? have you now found other very similar items on sale from other sellers which you now suspect are in fact the same seller?


Once you have had the item confirmed as not authentic, go directly to your ebay account and find the item, you will then see a little drop down menu underneath the big blue 'Leave Feedback' button. This will give you an option of 'Return this item' then give you another option 'Does not seem authentic' or words to that effect as they keep changing it!  But your reason is always "item is not authentic' or words to that effect. You can put this into the box where it says 'add details' and you do not need to offer any proof or details as to who where or why, just keep it simple for now. Remember that this will now be a complaint handled by ebay, and not simply an argument between you and the seller.

Do not contact the seller or ask them for a refund via email or the messaging system, only use the 'Return this item' method and do not get into any discussion about the item with the seller, it will only end in tears! In some cases these fraudsters know how thew system works and may try and use it against you, so stay only with the ebay system and let them do the work for you.


Then click 'request a return' and the ball is rolling on your refund! What happens now is that the seller is sent a message telling him that you have requested a return as the item is not authentic, and at the same time the amount you paid is withheld from his Paypal account. The seller then has the chance to simply offer you a refund, a part refund, or refuse your request. In most cases they will simply accept the return in which case ebay will issue you with a post free label to return it and the return address. By law, as the item is 'faulty' or 'not as described' the seller is liable for the return postage, so make sure you get that return postage label, sometimes ebay issue it immediately, sometimes you have to wait a few days, but do not fall into the trap of allowing the seller to tell you to return to an address that is not the one registered with ebay.


The seller may ask you who has said its fake, and you should always ignore as this will only slow down the process and possibly get you timed out for a refund. Always keep it simple if you feel the need to respond "I do not believe the item is authentic and i want a refund" nothing more than that. And always remember to only respond directly via ebay and not via email or similar. Any response you give the seller is only providing him/her with ammunition for them to throw back at you, so dont get involved as it will make no difference to getting your refund anyway.


The seller may offer you a part refund, but i think you know what to say to that one!


What you need to remember is that Paypal have already taken your payment from his account, so you now have the upper hand, and until he resolves the issue with you to your satisfaction, he has lost his money and his item! So simply stick to full refund directly through ebay and you will eventualy get your money back. The seller will also know that if you have not yet left feedback, you could still leave him negative! And he also knows that you can leave him negative feedback, but he is unable to leave you anything but positive feedback! Not a lot of people know this, but a seller cannot leave a buyer negative feedback, even though some buyers are worse than terrible!


In some cases they may ignore you or repeatedly request that you return the item to him or even demand that you tell him who says its fake etc, but just ignore it all and stick to your guns, full refund via ebay only. If the seller ignores your complaint, ebay will always find in your favour and simply refund and in most cases without the need to return the item. The system does have a time limit, and its all on your side, so as long as you stick to your guns, you will get what you want as ebay will come down in your favour if the seller does nothing.


Do not get tempted at any point, no matter what they might say, to retun the item until you get the message directly from ebay to return it. Once you have that then you simply post it off and once it has arrived (it will be sent tracked so ebay know when it arrives) you will get your refund.


Providing you follow the above you will get a refund. In very rare cases ebay may ask for some kind of evidence that the item is not authentic, but that can simply be overcome by using a Quick Opinion service offered by a number of people, myself included. Just remember not to get involved in any discussion about the item, dont get put off by what the seller might say, and remember that there is a time limit on returns.


Copyright Garry King 2017


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