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We can ship to almost any country almost every day of the week, so in most cases your order will be dispatched the following day, although then its up to the Post Office! All Orders are sent signed for and insured.
Our order line is
We man the phone normally between 9am 8pm weekdays and most weekends, but we do sometimes take a tea break!.
We only charge postage per order, not per item, and this is based on your location. Obviously some items are larger or heavier than others, but we only have two postage rates, so if you are in the UK it will be post FREE! and if you are anywhere else it will be ?9.95 The postage will be added a checkout, and all items are sent insured and signed for.
All orders are securely packed using plastic sleeves and board back envelopes marked ‘Do Not Bend’ for photos, and boxes, Jiffy bags or tubes for others. All items no matter how costly are insured, and all are sent signed for, so if you have a problem with a delivery, then we will do our best to help sort out the problem. If it goes missing or gets damaged, then you can be sure that we will either replace or refund.
If an item does not live up to its description, then we are happy for you to return it within 14 days for a refund, simply contact us first, and the item is returned in the same manner and condition in which it was dispatched. If an item is delivered damaged, then please contact us directly after which you have 30 days to return the item.
If you live local to us, or are in the area, then you can collect personaly provided that you make an appointment first as we are not in the office at all times, and some stock is held elsewhere.